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FREQUENTLY ASKED QUESTIONS

We know your time is valuable. So we've created this list of common questions along with detailed responses from our Customer Care team. In most cases you'll find a quick and comprehensive answer to your question.

1. Do you have a question related to this travel service?

Here are some questions and answers to help you out quickly.

  • What are the cancellation rules for these bookings?
  • Can I book over the telephone?
  • What hotels does this tour pick up from?
  • Can you check availability for me?
  • Are there different times of departure for this tour?
  • I'm not staying in a hotel, what is the closest pick up point? Do you pick up from private residences?
  • Can I get dropped off after my tour to my hotel or in the city?
  • Where is the meeting point for my tour?
  • Do I need a Visa or passport or are there any special health requirements for this tour?
  • I am travelling in a group - do you cater for groups and/or have a group discount program?
  • Does this operate on Christmas and Public Holidays?
  • Can I book this when I get there?
  • What languages are available for this tour?
  • Are there any discounts for Military Personnel, AAA or other groups?
  • Can you send me a brochure?
  • I would like a quote for a travel product
  • How far in advance can I book?
  • I don't know what date I'm traveling yet, can I book a product and leave it open dated?
  • Are there discounts for booking more than one tour?
  • Can you tell me what hotels are close to the departure point?
  • I'd like a customized tour for myself and/or my group
  • Does this tour pick up from the airport?
  • I have not received a reply to my emails
  • When do I receive confirmation of my booking?