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We know your time is valuable. So we've created this list of common questions along with detailed responses from our Customer Care team. In most cases you'll find a quick and comprehensive answer to your question.

1. Do you have a question related to this travel service?

Here are some questions and answers to help you out quickly.

  • What are the cancellation rules for these bookings?
  • Can I book over the telephone?
  • What hotels does this tour pick up from?
  • Can you check availability for me?
  • Are there different times of departure for this tour?
  • I'm not staying in a hotel, what is the closest pick up point? Do you pick up from private residences?
  • Can I get dropped off after my tour to my hotel or in the city?
  • Where is the meeting point for my tour?
  • Do I need a Visa or passport or are there any special health requirements for this tour?
  • I am travelling in a group - do you cater for groups and/or have a group discount program?
  • Does this operate on Christmas and Public Holidays?
  • Can I book this when I get there?
  • What languages are available for this tour?
  • Are there any discounts for Military Personnel, AAA or other groups?
  • Can you send me a brochure?
  • I would like a quote for a travel product
  • How far in advance can I book?
  • I don't know what date I'm traveling yet, can I book a product and leave it open dated?
  • Are there discounts for booking more than one tour?
  • Can you tell me what hotels are close to the departure point?
  • I'd like a customized tour for myself and/or my group
  • Does this tour pick up from the airport?
  • I have not received a reply to my emails
  • When do I receive confirmation of my booking?