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Excursions24's PRIVACY POLICY

The Excursions24's Privacy Policy

Last updated: July 01, 2016

At Excursions24, we recognize that earning and retaining your trust is one of the most important things we do as a business. Protecting your privacy is a responsibility we take very seriously.

We have prepared this Privacy Policy to help you understand how Excursions24 collects, uses and seeks to safeguard the Personal Information (as defined below) you provide to us on our websites, mobile applications, via email, and through our service providers and distribution partners. This Privacy Policy does not address, and we are not responsible for, the privacy, information or other practices of any third party, including any third-party distribution partners, suppliers and tour operators, and any third party operating any site to which our websites contain a link. By downloading, accessing or using our websites or content, or using a Excursions24 application ("Application") on a mobile phone, tablet or similar device ("Device"), or providing information to us in connection with our websites, mobile applications or other sites or services, you agree to the terms and conditions of this Privacy Policy.

1. Personal data

Patriculars about your personal or factual relations which can be assigned to a specific or allocable individual preson, like your real name, your address or your telephone number, are personal data. In contrast, information which are not assignable to your real identity, like your favourite websites, etc., are no personal data.

2. Elicitation and processing of personal data

With visiting our website our webserver saves the call detail records of the computer from which you visit our website temporarily, due to system safety. Moreover, it saves the date and duration of your visit, the identification data, the used browser and operation system as well as the pages which you visit on our website. Exceeding personal information, like your name, address or telephone number, are not gathered, unless you give them to us willingly, for example during a registration, for entering a raffle, participating in a survey or in the context of a contract.

3. Usage and circulating of personal data

The personal data which you provide to us are only used for the technical administration of the website as well as for the fulfilment of your needs and requirements – for the regular contact between you and your provider.

For processing of contracts, we need to forward your personal data, including the information about the booked services, its reference code and the date of the booking, so thatwe can consider them during the performance of the service and knows about your appearance. A circulating to other third parties will only happen if it is necessary for the processing of contracts with the provider for which we operate as a seller or if you agreed explicitly.

Only if you grant us permission beforehand or if the law makes it necessary and you did not enter an objection, we also use your personal data for product related suveys and marketing as well.

In general we use your personal information in the following ways:

  • For registration and to manage your account, including to allow your access to and use of our site; to communicate with you in general, including to provide information about Excursions24 and invitations from the Excursions24 family of companies
  • To provide you with the information you request about our products
  • To send you email marketing messages and information
  • To enable our third-party suppliers to fulfill your bookings
  • To confirm your purchases
  • To ensure you are correctly billed
  • To enable us to publish content you submit to us to our family of websites and on our Applications
  • To measure and track demographic details about our customers
  • To target content on our website to more closely match your interests and otherwise customize your experience with Excursions24, including customizing the ads shown to you
  • To target the appropriate content for email marketing messages to better match your interests
  • To respond to your questions and comments
  • To measure interest in and improve our products, services, websites and Applications
  • To notify you about offers and products or services available from us or our partners that may be of interest to you
  • To solicit information from you, including through surveys
  • To resolve disputes or troubleshoot problems
  • To prevent potentially prohibited or illegal activities
  • To enforce our Terms of Use
  • As otherwise described to you at the point of collection
  • To tailor our products and services to suit your personal interests and the manner in which visitors use our sites, applications and social media assets
  • To operate, evaluate and improve our business and the products and services we offer
  • To analyze and enhance our marketing communications and strategies (including by identifying when emails sent to you have been received and read)
  • To analyze trends and statistics regarding visitors' use of our sites, mobile applications and social media assets, and the purchases visitors make on our sites
  • To protect against and prevent fraud, unauthorized transactions, claims and other liabilities, and manage risk exposure, including by identifying potential hackers and other unauthorized users


4. Usage of Webtracking

We use a tracking software to detect the frequency of the use of our website and its subpages. This software does not gather personal data or IP-addresses, but anonymised data which is summarised, due to statistcal purposes or the improvement of the website.

5. Usage of Cookies

To present you an offer which is geared to your needs, we use cookies. If you allowed the storage of cookies, we depose permanent cookies on your system to record information about the visitors. The purpose of those cookies are the optimised user guidance and the recognition of the visitor to present the favourite services and providers to this visitor. The content of a permanent cookie is limited to an identification number. Your name or your IP-address or other data will not be saved. We do not create an individual profile of your online activities.

If you do not want the usage of cookies, please deactivate the saving of cookies at your browser settings. If you want to delete already saved cookies you can always do that via the settings of your web browser. But please note that you can expect a limited display of the website and a limited user guidance.

6. Newsletter

If you subscribed to our system to receive regular information about the latest services of the providers (newsletter) we will gladly send you regular information about recent service offers by the providers inserted on our website.

If you do not want to receive the newsletter any longer, please click the link to cancel the newsletter which can be found in every newsletter issue, send us an Email to: support@excursions24.com

7. Safety

Of course, we make all neccessary safety measures to protect your personal data against loss or misuse. In spite of the prementioned reasons, the saved data is not accessible for third parties beyond our company.

If you get in contact with us via email we have to inform you that we cannot guarantee confidentiality, because the content of the email is accessible to third parties.

Therefore, we recommend to you to send confidential information only via post.

8. Access right

We will gladly inform you about the data which we have saved about your person upon a request by letter to which you please add a copy of your passport to identify yourself.